Refund Policy

1. Introduction

Fashion World is committed to providing high-quality services, and we aim to ensure that our customers are satisfied with every transaction. This refund policy details when and how we provide refunds for digital content and other services purchased from us.

This refund policy applies to services offered by Fashion World blog (company registration number: 25342297).

2. Digital Content and Subscriptions

2.1 Downloadable Digital Content

For content available in digital downloadable format (e-books, design templates, digital magazines, etc.), due to the nature of digital content, the following refund conditions apply:

• Before downloading or accessing the digital content, the full purchase amount is refundable.
• After downloading or accessing the digital content, a refund is only possible if the content is demonstrably faulty or significantly different from the description.
• Refund requests must be submitted within 14 days of purchase.

2.2 Subscriptions

For subscriptions that provide access to premium content or services:

• Before activating the subscription, the full amount is refundable.
• After activating the subscription, we provide a prorated refund for the unused period if the service does not meet expectations or the description.
• For automatically renewing subscriptions, a refund can be requested within 7 days after renewal for the renewed period if the renewal was unintentional.

2.3 Online Courses and Webinars

The following refund conditions apply to online training programs, workshops, and webinars:

• Before the event or course starts, at least 7 days in advance, the full amount is refundable.
• Before the event or course starts, within 7 days, 50% of the paid amount is refundable.
• After the event or course has started, refunds are only possible in exceptional cases, based on individual assessment of the circumstances.

3. Consultation and Personalized Services

For personalized consultation and advisory services, the following refund conditions apply:

• Before the consultation or service, at least 48 hours in advance, the full amount is refundable.
• Before the consultation or service, less than 48 hours in advance, 50% of the paid amount is refundable.
• After the consultation or service, a refund is only possible if the service was demonstrably not provided or significantly differed from what was agreed upon.

4. Physical Products

Although we primarily offer digital content and services, for any physical products (printed publications, promotional items, etc.), the following refund conditions apply:

• Products can be returned within 14 days of receipt without giving a reason, and the full purchase price will be refunded.
• The cost of return shipping is borne by the customer, except if the product is defective or does not match the description.
• Returned products must be in undamaged condition in their original packaging.
• For custom or personalized products, a refund is only possible if the product is defective or significantly differs from the order.

5. The Refund Process

5.1 Submitting a Refund Request

You can submit a refund request in the following ways:

• By email to [email protected]
• Through the contact form on our website
• By phone at +913796856647 (on business days between 9:00 AM and 5:00 PM)

The request should include:

• Purchase or order identification
• Date of purchase
• Reason for the refund
• Preferred refund method

5.2 Processing the Refund

We process refund requests as follows:

• We acknowledge receipt of the request within 1 business day.
• We review the request within 5 business days and notify you of our decision.
• For approved refunds, we process the payment within 14 days.

5.3 Refund Method

We typically process refunds to the original payment method:

• For credit card payments, back to the card
• For bank transfers, to the specified bank account
• For PayPal payments, to the PayPal account
• For other methods, as agreed upon

6. Exceptions and Limitations

In certain cases, we may not be able to provide a refund:

• If the refund request is received after the specified deadline.
• If the customer has already used or consumed a significant portion of the service or product.
• If the refund request is clearly abusive or unjustified.
• For promotional, discounted, or sale items if the purchase conditions clearly indicated they are non-refundable.
• For services canceled or modified due to force majeure events (e.g., natural disasters, pandemics) where we offer alternative solutions.

7. Consumer Rights

This refund policy does not limit the statutory rights of consumers. The rights provided by Hungarian legislation, particularly the Consumer Protection Act and EU consumer protection provisions, can always be exercised.

We strive to resolve consumer disputes amicably. If this is not possible, the consumer has the right to approach the competent consumer dispute resolution body according to their place of residence or stay.

8. Changes to the Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be posted on our website, and the modified policy takes effect on the day of publication.

The modified refund policy applies only to purchases made after the modification. Previous purchases are subject to the refund conditions in effect at the time of purchase.

9. Contact Us

If you have questions about the refund policy or need assistance, please contact us:

• Email: [email protected]
• Postal address: 9503 Budapest, Rudolf Square 7.
• Phone: +913796856647

Our customer service is available on business days from 9:00 AM to 5:00 PM.